Assistant Service Delivery Manager
Templecombe
Administration
Annual
Permanent
Location: Templecombe, United KingdomThales people provide armed forces customers with operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defence mission systems solutions at land, sea, and air. Our platforms extend across the battlespace including Above and Sonar, Electronic Combat, and Intelligence, Surveillance and Reconnaissance systems.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that's why we offer you the flexibility to do what's important to you; whether that's part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.Assistant Service Delivery Manager Location: Templecombe or BristolAre you looking for an opportunity to grow your data and excel skill-set? Would you like to join a small, dynamic team, with the opportunity to influence a key project?Then look no further What the role has to offer:
- Opportunity to work on unique technology not used anywhere else.
- Chance to work on and gain exposure to a critical project within Thales UK.
- Work with a team where your career development and progression will be supported.
- Support the SDM with the preparation of price and proposal documentation and represent support and services during the bid and proposal phase.
- For nominated projects, support the planning, set up, organisation, documentation, and project execution in accordance with approved Thales governance processes, procedures, methods and tools. This includes delivering the order intake, sales and profit margins required of the business; providing input to the Service Management Plan, and continuously updating the Service File
- Support the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team. This is to be completed in accordance with the Thales Integrated Business Planning process and will involve investigating workload anomalies where required.
- Have a good understanding of the Integrated Logistic Support function in order to ensure that all customer feedback is used to optimise all product articles and services, ensure that FRACAS is fully embedded in your support and service contracts in order to provide trend analysis and spot possible new business opportunities.
- Support the management of Stock and Obsolescence requirements, including the management, update, escalation and dissemination of customer data.
- Ensure that appropriate Change Management and Configuration Management activities are highlighted and actioned in conjunction with the TLSE team and in accordance with current processes and procedures.
- Ensure good communication around issues and opportunities, interfacing with internal organisations across all sites on support issues, ensuring operations teams are aware of changes and are prepared.
- Support the SDM in launching, monitoring and progression of all procurement, manufacturing and repair activities for each contract within designated remit; ensuring all deliverables are met to the required timescale, cost and quality; pulling in additional resources when needed.
- Present and report the Project progress and activities to the SDM •Communicate across organisational boundaries.
- Work with the client and operations teams to identify and manage service improvement activities.
- Support the Product Managers as required, assisting in the preparation of Business cases and financial analysis where necessary.
- Support the integration of support and/or service solutions into mainstream bids and proposals.
- Support the preparation and pricing of support proposals either as part of a design and manufacture team or as stand-alone support/service propositions.
- Expedite and review Support/Service RFP response documentation created by others, and ensure consistent themes and continuity between documents and offer price.
- Review and challenge all cost estimates to ensure competitive and winning pricing
- Establish Work Breakdown Structures in line with Customer RFP
- Coordinate quotations through the appropriate business tool, ensuring Primavera programmes are prepared, maintained and updated where necessary.
- Identify and mitigate risk to prevent issues arising which could adversely affect programme performance.
- Provide support to ensure consistent risk management is applied across all internal and external suppliers.
- Support the preparation and presentation of the necessary reports as detailed in the contract
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